Posting its results for the six months ending 5^th July 2025, Co-op said it had additionally experienced expected and significant cost headwinds, including Real Living Wage and National Insurance increases and new Extended Producer Responsibility charges.

Earlier this year, Co-op saw the security of its 20 million members’ personal data compromised, after ransomware group, Dragonforce reportedly told the BBC it had a sample of 10,000 customers’ data, including their membership card numbers, names, home addresses, emails and phone numbers.

Co-op said it experienced “sustained malicious attempts by hackers” to access their systems.

Acknowledging at the time that cyber criminals had been able to access “a limited amount of member data”. CEO of the Co-operative Group, Shirine Khoury-Haq said it had been “extremely distressing for our colleagues and members” and apologised for what had happened.

When Co-op was targeted by what it describes as a “sophisticated cyber attack”, they acted quickly and decisively to temporarily shut down a number of systems to contain the threat. The full cost of the attack on the Co-op could rise, as the company expects the impact of it to roll into the second half of the year.

‘AREAS TO FOCUS ON’

The retailer is focusing on building back stronger, with strategic plans accelerated in H2, including the launch of a new Group Commercial & Logistics Division and 30 new store openings on the horizon.

Speaking after the publication of the results, Shirine Khoury-Haq said that over the last three years, they’ve built a stronger and more resilient Co-op, better able to navigate the headwinds that all businesses are facing.

“When we experienced a significant cyber attack, that financial strength allowed us to respond as a member-owned organisation,” she said.

“I’m very proud of how we reacted: we kept trading, prioritised colleagues and vulnerable communities, and launched a partnership with The Hacking Games to tackle youth disenfranchisement – the root of many cyber threats.

“The cyber attack highlighted many of our strengths. But more importantly, it also highlighted areas we need to focus on – particularly in our Food business.

“We’ve already started on this journey, refining our member and customer proposition, making structural changes to our business, and setting our Co-op up for long-term success.”

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The latest report from Co-op shows mixed fortunes for the retailer, with a wholesale loss of £1m, compared to a £14 million profit in 2023 – put down to continued wider challenging market conditions, as well as their proactive support for partners with a significant price investment across hundreds of products.

Meanwhile, the report highlights it held Nisa’s market share at 11.9%, against a broader sector decline and they continued to see high levels of partners buying own brand, at 92% (compared to 91% in 2023).

The report comes following the news Nisa Wholesale was rebranding as Co-op Wholesale, with the Co-op Group stating this was a strategic move forward and would allow them to deliver “expansive growth and operational excellence”. Katie Secretan was announced as the new MD for Co-op Wholesale.

Elsewhere in the report, Co-op Group maintained revenue at £11.3 billion, with significant increase in group profit and further reductions in group net debt.

LONG-TERM FOCUS

Profit before tax was up by £133 million to £161 million (compared to £28 million in 2023), which the Group said was driven by increased operating profits and improved Funeralcare plan investment returns.

Meanwhile, a strong balance sheet was maintained, with total liquidity of £820m and net debt (excluding leases) down £27m to £55m – a 94% reduction in the last three years.

Chair of the Co-op, Debbie White thanked each colleague for their focus and hard work in delivering these results on behalf of their members.

“These results show that our strategy on delivering for our member owners, whilst also delivering long-term financial and operational progress is working,” she said.

“I’m particularly delighted we have increased our active membership by 22%. We continue to focus on long-term profitable growth, creating more value for all our member owners and the communities they live in.”

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