10 Ulster Bank branches across Northern Ireland confirmed for closure next year
Ulster Bank has confirmed the closure of a further 10 branches across Northern Ireland, with a reported loss of 21 jobs.
It is understood the closures will take place next year, with no further changes to the branch network until “at least 2026”.
Three in Belfast, namely Kings Road, Ormeau Road and University Road will all close, along with Ballynahinch, Crumlin, Downpatrick, Glengormley, Lisnaskea, Lurgan and Waterside branches.
An Ulster Bank spokesperson said: “As with many industries, most of our customers are shifting to mobile and online banking, because it’s faster and easier for people to manage their financial lives.
“We understand and recognise that digital solutions aren’t right for everyone or every situation, and that when we close branches we have to make sure that no one is left behind.
“We take our responsibility seriously to support the people who face challenges in moving online, so we are investing to provide them with support and alternatives that work for them.
“We will be investing over £3m across our branch network in the next two years, following £3.25m of investment in 2023. We will be making no further changes to our branch network until at least 2026.”
DEDICATED SUPPORT LINE
The spokesperson added that they know a branch closure “can be a worry”, particularly when customers are “uncomfortable or unable to use online banking services”.
“For many, all they need is a little help, which is why we have a dedicated support line for customers who are over 60 which is open 8am to 8pm seven days a week with shorter waiting times.
“Our Customer Care experts will be able to guide customers through how to register and use our online and mobile services. If customers require further support, our Customer Support Specialists are available to provide tailored support.
“But for some, moving online won’t be possible, which is why we have invested in our partnership with the Post Office to provide everyday face to face banking services local to our customers. When we close a branch, we are proactive in contacting and supporting our customers to ensure they can continue to bank with us in the way which suits them best.”
