‘Customers at heart of everything we do’

‘Customers at heart of everything we do’


As the countdown to the NR 2023 Awards continue, we take a look back to our 2022 winners, who tell us how it felt to win a Neighbourhood Retailer Award and what it means to them, their team and their business.

Jacqueline Hamilton with John Lucas from sponsor, Bobby’s Foods.

A “great shopping experience” at Carnbrooke resulted in the popular business winning the Outstanding Customer Service award at last year’s Neighbourhood Retailer Awards.

The judges described staff as “proactive and helpful” adding their expertise was “happily shared with customers who were made to feel welcome and important”.

They added it was a “great shopping experience” which they would “look forward to repeating”.

Jason and Jacqueline Hamilton.

Established in 2011, Carnbrooke is owned by husband-and-wife team Jason and Jacqueline Hamilton. Their growth in success has corresponded with an increase in staffing levels, with 95 members of staff employed across their business, which includes two food halls which are supplied from their main site in Lisburn.

Their strong factory, kitchen and retail teams have continued to grow to support the increasing success of their stores alongside their foodservice customers.

Operations Manager at Carnbrooke, Cormac Rice said they were “totally blown away to receive such a prestigious award”.

“Our customers are at the heart of everything at we do in Carnbrooke and deserve only the best in service, expertise, and quality local produce.

“We are truly delighted for our team to be recognised in their excellence every day.”