National Lottery technical switchover – retailer preparations for weekend ahead
The next part of The National Lottery transformation will take place this weekend with the Technical Switchover beginning at 11pm on Saturday 2nd August.
Ahead of this, some essential preparation advice has been issued for retailers, to help them prepare their stores in time as new terminal software will go live to support National Lottery core gaming and retail technology systems moves to new platforms.
WHAT YOU NEED TO KNOW
Technical Switchover over will start at 11pm on Saturday 2nd August and National Lottery terminals will be down for approximately 36 hours to enable the new systems to go live. Stores will still be able to sell activated Scratchcards during this time.
Jackpot Lite magazine has all the information you need and will arrive in your store shortly if it hasn’t already. Please read it as soon as possible to get ready.
Technical Switchover Support Pack will arrive in stores from Tuesday 29th July and will contain:
- Player-facing POS so you can let your customers know that some National Lottery services will be unavailable this weekend
- A flyer for store colleagues with need-to-know information
- A terminal cover to be used on Sunday 3rd August
- Plus, a new Players’ Guide and updates for your Retailer Organiser
Open the pack on arrival and follow the instructions to ensure your store is prepared for Technical Switchover.
If your store has a new Wave terminal, NEW ticket rolls have been sent to you. If you haven’t done so already, please place it in your Wave terminal printer immediately.
As a reminder, there are three important things you need to do on the weekend of Technical Switchover:
- Terminals must be kept plugged in and powered on from Saturday 2nd to Monday 4th August
- You need to use new terminal sign-on details from Monday 4th August; these details can be found in the special edition Jackpot Lite magazine
- Activate sufficient Scratchcard stock to keep dispensers full until Monday
