Customers are “heart of everything” for award-winning Carnbrooke

Customers are “heart of everything” for award-winning Carnbrooke
Jacqueline Hamilton and John Lucas from sponsor, Bobby’s Foods.

Customer care is the key focus for award winners Carnbrooke, and they achieved significant recognition for this at the 2022 Neighbourhood Retailer Awards.

Staff at Carnbrooke were praised for their “expertise” by the Spotcheck judges, ahead of this year’s award ceremony and as a result received the award for Outstanding Customer Service at the October gala event.

Operations Manager at Carnbrooke, Cormac Rice said he was “truly delighted” for the team.

“We were totally blown away to receive such a prestigious award for Outstanding Customer Service. Our customers are at the heart of everything that we do in Carnbrooke and deserve only the best in service, expertise, and quality local produce,” said Cormac.

Independently judged by Spotcheck, the awards are judged to exacting standards over a three-month period.

Now in their 26th year, the Neighbourhood Retailer Awards reward excellence, recognise achievement, raise industry standards and reward entrepreneurial spirit.

Judges described the staff as “proactive and helpful”.

“Their expertise was happily shared with customers who were made to feel welcome and important. This was a great shopping experience which I will look forward to repeating,” they added.

“We are truly delighted for our team to be recognised in their excellence every day,” said Cormac.