Cake business faces ‘colossal’ money loss over Royal Mail delivery issues
Small business owner Lynsey Bleakley has spoken out over the “colossal” amount of money she’s lost after problems with Royal Mail deliveries over Christmas.
Lynsey Bleakley launched her Bumble & Goose business shortly before lockdown from a bakehouse built in the back garden of her family home at Ballyholme in Bangor.
During the pandemic she found there was huge demand for her treats which she ships throughout the UK via an online platform.
The company regularly ships across the UK using Royal Mail’s 24 service. On December 20 around 150 orders were dispatched, mostly to England.
“Unfortunately approximately 80 of those orders failed to arrive at their destination,” Ms Bleakley told UTV News.
“So we had spoiled goods – we make brownies and personalised biscuits, they only have a sell by date of two weeks, and we had to replace all of the orders.”
Lynsey estimates her business has been left with a loss of £3,200.
“I’m a small business, that is a colossal amount of money for me and it’s caused me many, many sleepless nights.”
Royal Mail has come under pressure in recent weeks, with the demand for delivery of Covid home testing kits and staff absences.
In a statement, a Royal Mail spokesperson said: “We apologise to this customer if she did not receive the service she expected from Royal Mail. The customer used RM24. This aims to deliver next working day but is not guaranteed. There is also no tracking information or compensation for this particular service.
“Every item of mail is important to us and we continue to remind colleagues that the delivery, collection and processing of letters and parcels should be treated with equal importance.”
Lynsey said using alternative delivery services hasn’t proved cost effective for her business and that she’s disappointed by Royal Mail’s handling of her complaint.